Refund policy

At LACE IN ROSE, we want you to feel confident about every purchase. If your order isn’t quite right, we’re happy to review eligible returns according to the guidelines below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible, the item must be:

  • Unworn and in original condition
  • Free from makeup, perfume, deodorant, stains, or other marks
  • Unwashed and unaltered
  • Returned with original tags attached
  • Returned with all original packaging where applicable

Items that do not meet these requirements may be rejected.

2. Items We Cannot Accept for Return

For hygiene and product-specific reasons, certain items are not eligible for return, including:

  • Items marked Final Sale
  • Bodysuits and intimate apparel
  • Swimwear if the hygiene liner has been removed
  • Undergarments
  • Accessories or other hygiene-sensitive items
  • Items that have been worn, washed, damaged, altered, or stained
  • Items missing original tags
  • Items returned after the 30-day return period

Please review the product page carefully before purchasing final-sale or non-returnable items.

3. How to Start a Return

Before sending anything back, please contact our customer service team at:

contact@laceinrose.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos when requested by our team

Please do not send a return package before receiving return instructions from us.

Returns sent to an address other than the designated return address may not be accepted.

4. Return Shipping

Unless an item arrives damaged, defective, or incorrect, return shipping costs are generally the customer's responsibility.

We recommend using a shipping method that provides tracking, as LACE IN ROSE is not responsible for return packages that are lost or damaged while being shipped back to us.

Original shipping fees are generally non-refundable.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at contact@laceinrose.com as soon as possible.

Please provide your:

Order number + photos of the item + description of the issue

Our team will review the situation and, when appropriate, provide a suitable solution such as a replacement or refund.

Please do not return a damaged or incorrect item before contacting us.

6. Refunds

Once your return has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

If a returned item does not meet our return requirements, the refund may be declined.

7. Order Cancellation

If you need to cancel an order, please contact us at contact@laceinrose.com as soon as possible after placing your order.

We will do our best to accommodate cancellation requests before the order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow our standard return procedure.

8. Refused or Undeliverable Orders

If an order is refused or returned to us because of an incorrect or incomplete shipping address, failure to receive the package, or other circumstances caused by the customer, applicable shipping and return costs may be deducted from the refund.

9. Important Return Notes

Please keep your return tracking information until your return has been fully processed.

Returns must be sent according to the instructions provided by our customer service team. Sending merchandise without prior approval may result in processing delays.

LACE IN ROSE reserves the right to refuse returns that do not comply with the conditions outlined in this policy.

10. Contact Us

Questions about a return or refund?

LACE IN ROSE
Email: contact@laceinrose.com
Business Address: 596 N Nova Rd #305, Ormond Beach, FL 32174, USA

Please note: This business address is not a return address. Please contact us first to obtain the appropriate return instructions.

LACE IN ROSE — Made for the moments you’ll want to remember.